Support is a just a quick phone call away if I forget how to do something. The tech support staff are always so kind and knowledgeable if I need to contact them. I recommend them highly.
Jensen Waxahachie Independent School District. Alexandria Library automation software is user friendly, convenient and a great tool overall. We enjoy many features of Alexandria including the helpful reports, flexibility of the utilities and ease of use for patrons. I have used other products for library automation in the past, but Alexandria is the best by far and I would highly recommend it to anyone looking for a new product.
We have been a long time customer of Alexandria. They have stable products, great support, and constant eyes on how to improve. We have been quite satisfied. With Alexandria's unending features, there isn't anything you can't do. However, learning how to utilize all of these tools can seem daunting. I've had the best experience with their tech personnel every time I have called for the past 4 years.
They're always able to help fix my issues within minutes, and normally teach me how to use something new. They're helpful, informative, and patient. Nickles Floresville Independent School District. I have been using Alexandria for over 10 years. The software is easy to use and works very well. The customer service is incredible. The representatives are so willing to help me with any problems or concerns. I would recommend this library software to anyone.
I have used the software for many years now and have found it easy to use. Even my elementary students can use it! The tech support is the best around. Every time I contact Alexandria they are always friendly and work towards the issue at hand.
The circulation system is getting better and better as they make improvements. I really like the new version! Koop Industrial Independent School District. I have used other software in the past, but I like this one the best. I am still figuring out all the features, but so far I am impressed. We switched to Alexandria from the Athena library program. Customer service has been very helpful in taking the time to walk me though any questions that I have had.
Thank you! It is very easy to use. Great for adding new books to your data base. It works great with a large volume of check-outs. No problems that I have found. Collinsworth New Plymouth School District. The customer service and tech support at Alex is top notch.
Even though they're a couple time zones behind us, they are always there to answer the phones and help solve a problem before out kids come running in the doors. Customer service is phenomenal. Anytime I mess up they bail me out. I love my Alexandria Library Automation Software. It is easy to use and the customer service is great!
Once you get the hang of the new format, it really is more user friendly than the old! I love the easy access to tools and items, etc down the left side. That is a great feature! I have used several different library automation systems and I love Alexandria.
There is much you can do in the system from holding books for students, bringing up reports on late books by classroom, creating check out policies for different grades, and when there is an issue, contacting a service tech is easy and they will walk you through the steps to help fix the issue. There is so much Overall, this has been a great system and my volunteers find it easy to check in and out books.
I love being able to inventory the books online and create letters to go home. I am in charge of the library at a very small Catholic school.
I've been using Alexandria for a few years now. Other software was just too expensive for our tiny, almost non-existent budget. This is an affordable alternative. The Alexandria system works fine for checking books in and out and the Researcher helps students find books. The system does read all the different barcodes in the library and it has many, many features that I am not using.
Overall it is a good system for my small library. A great small library software Especially good with web hosting! We started using Alexandria in when we needed to back up everything to flash drives. Last year we moved to the hosted version and have been completely happy with it. And as far as the daily functions of the program, it is extremely user friendly. I would call it streamlined compared to the other automation programs I've had my hands on.
I can not live without your library system! My young middle school students enjoy the ease of helping students check in and out books, assist in locating books on the OPEC desktop computers, the reports are easy to manage and your personal service team is exceptional!!!
Especially, your on-line tech services and sales department when I required new bar codes. Your program is a librarian's best friend Desalernos Downey Unified School District. I have used Alex for my library since version 3 and I wouldn't use any other one! We chose it at the time because it was Mac compatible and because of the ease of use.
It is still one of the most user friendly softwares that I have ever used. Our district tech guy wanted us to make a software change a couple of years ago and we all threatened mutiny if he made us change to a different product. I also think it has the best customer service people. We had upgraded our computers one summer and tech support worked with me until we figured out what was wrong and had me up and working.
Alexandria provides all the features of a large scale program for small libraries at an affordable price! Anything we can think of to help our patrons, the service center is willing to work with us and figure out. Our school purchased Alexandria over 20 years ago and we have been happy with it ever since. We have combined multiple library catalogs when we built a new school and the transition was super easy.
We upgraded to the hosted version and the only problem we have had is when our local access is down. I switched from Follett to Alexandria about 7 years ago. I have been very happy. Customer support and tech support are both excellent. The updates are helpful and frequent.
Reports, labels all library needs are well met. I would recommend Alexandria for your library software. This software is amazing. Love the hosted data. They are available 24 hours a day, 7 days a week, and they always have an answer. Thank you for making my life easier.
I use Alexandria for a 22 campus school in California. We were able to set up our library under 6, books with ease and their tech support is always easy to talk with as well as work with! Alexandria library software is wonderful for a large or small library. It covers all aspects of managing a library. The training and support offered by the company are excellent. We had a recent turnover in library staff and equipment. Alexandria support made that a very smooth transition for us.
Alexandria is a fantastic program with wonderful tech support when we really need it. I became a librarian by accident but soon learned that our small library had a great system that had been underutilized. With the help of tech support we soon had the library online and available to everyone! Students now teach new staff and parents how to use the online catalog.
Student librarians are able to quickly navigate to whatever section of the system they need at the moment. Between the online help and the readily available tech support, we have had a wonderful experience with "Alex.
We are a very small school. What I like about our program is the cost, reliability, and the customer service. When I was learning how to work the program they were great to give me lessons.
The program always works the way it should but the few time tech people messed it up changing it to a new computer they helped me fix it quickly. We are a small college library. Alexandria has everything we need. It does take some time to figure out how the program works. However, after basic training, we have been able to figure out most things we need on our own. When we have contacted customer service, they are fantastic. They have done trainings, taken our calls, and emailed us promptly after we contacted them.
We have appreciated their support tremendously. I have used the Alexandria Program for at least 10 years now. I think it is an excellent program for a reasonable price.
It has many features, so many, that I have to call Tech to remember how to use them all. I would recommend it to smaller schools that may have issues with monies available for Technology in Libraries. I have been using Alexandria for 4 years. There is much you can do in the system from holding books for students, bringing up reports on late books by classroom, creating check out policies for different grades, and when there is an issue, contacting a service tech is easy and they will walk you through the steps to help fix the issue.
There is so much Overall, this has been a great system and my volunteers find it easy to check in and out books. I love being able to inventory the books online and create letters to go home. I am in charge of the library at a very small Catholic school. I've been using Alexandria for a few years now.
Other software was just too expensive for our tiny, almost non-existent budget. This is an affordable alternative. The Alexandria system works fine for checking books in and out and the Researcher helps students find books. The system does read all the different barcodes in the library and it has many, many features that I am not using.
Overall it is a good system for my small library. A great small library software Especially good with web hosting! We started using Alexandria in when we needed to back up everything to flash drives. Last year we moved to the hosted version and have been completely happy with it.
And as far as the daily functions of the program, it is extremely user friendly. I would call it streamlined compared to the other automation programs I've had my hands on. I can not live without your library system!
My young middle school students enjoy the ease of helping students check in and out books, assist in locating books on the OPEC desktop computers, the reports are easy to manage and your personal service team is exceptional!!!
Especially, your on-line tech services and sales department when I required new bar codes. Your program is a librarian's best friend Desalernos Downey Unified School District.
I have used Alex for my library since version 3 and I wouldn't use any other one! Alexandria is a powerful, web-based library automation software for private, public, and research institutions such as churches, corporate libraries, K12 libraries, universities, and research facilities. The solution provides customizable setup, interfaces, and two hosting options that empower librarians and patrons. Its ease of use and quintessential customer service distinguish it from others in its class.
Alexandria provides complete facility and library resource management features including patron record management, circulation, catalog building, and item reporting. No app is needed, Alexandria is a cross-platform application that is accessible on any browser on any device. Alexandria is ideal for modern libraries looking for a flexible and reliable library automation solution. The application is well known for its simplified setup.
The setup process, management, and maintenance of this software is a breeze. The two hosting options cloud-based and self-hosting are intended to provide optimal protection to your data.
With the cloud hosting option users allow Alexandria to manage monthly updates, data, updates, maintenance, and backup.
This cloud-based model allows users to intuitively request resources using the spectrum of customizable search options.
It provides a hassle-free way to manage a modern library and frees the time to focus on the vital functions. Besides, its self-hosting option allows you to control your backup and perform all maintenance and update tasks in-house. Alexandria leverages its expansive experience in the library industry to craft dependable ways to build catalogs. The platform has formulated two simplified options for catalog management: distributed and centralized catalogs.
The options are well crafted to streamline the way librarians build and manage catalogs. They provide users with complete control over policies, collections, third-party tools, patrons, and preferences. Nonetheless, it is troublesome to try to pinpoint such an app even among well-known software solutions.
The practical step to undertake should be to write down the several significant factors which require investigation including crucial features, packages, technical skill aptitude of staff members, company size, etc.
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