Once you create an approval, you can't alter the status until the request is approved or denied. So, it might be a good idea to create status types specifically for the approval process. This will be a good visual cue to help you identify ticket status if you're looking in the My Tickets and Group Tickets views. You can also search for tickets in a specific approval status. Status types tied to an approval process waiting to be approved or denied will never appear as an available status type in a ticket.
That's because Web Help Desk automatically hides them for you. In the Name field, we'll enter "For Approval" for the status type, leave the remaining options set to default, then click 'Save.
The IT director has the option to vote using the links in the email or can log in to his or her client account and vote in the Approvals tab. When this occurs, the tech can change the Ticket Status to another status, such as Closed. SolarWinds uses cookies on its websites to make your online experience easier and better.
By using our website, you consent to our use of cookies. For more information on cookies, see our Cookie Policy. Toggle navigation. View Product Info. Web Help Desk — an industry favorite that makes ticket management easy.
Web Help Desk Solutions. Educational Resources Videos Webcasts. Web Help Desk makes help desk ticket management easy. Error Summary. First Name. Last Name. Business Email. In my opinion the pending SolarWinds Chat service will be the next best thing to actually talking to somebody about a problem that we have with the SolarWinds monitoring modules. More than , members are here to solve problems, share technology and best practices, and directly contribute to our product development process.
Sign In. Product Forums More. Open for Voting. View Status History More Cancel. This feature prevents unauthorized users from capturing data shared between the server and your clients, techs, and administrators.
This procedure requires changes to the whd. When you are finished, configure the port number used to monitor the requests. Your deployment may require Web Help Desk to use a different port in URLs it generates to itself than the port the app server itself is running on. For example, you can configure a Web server to route requests for the default port 80 to go to the default Web Help Desk port By default, Web browsers use port for SSL connections. For example, if your whd.
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