With a tradition of commitment to excellence, personal attention and guest delight, the Taj brand succeeds in making guests feel completely at home. There is a strong focus on exceeding customer expectations, reinventing service concepts and upgrading physical products.
By benchmarking Itself constantly against the best in its class, this brand, the oldest in the Tata group, has built a solid reputation in the hospitality industry.
Its appeal therefore cuts across all generations. With a total of 57 properties in 40 locations across India and 18 international hotels, the Taj family of hotels encompasses iconic city hotels, grand palaces, modern business hotels, beach resorts and rustic safari lodges.
Taj Hotels is justifiably proud to belong to the Tata group, an association that automatically elicits trust and esteem from its customers and stakeholders.
Ratan Tata was born on December 28, in Mumbai, India in one of the richest families in the country. His great grandfather, Jamsedji Tata, was the founder of the Tata group and passed the power and inheritance down to his family. Tata was a good student and studied hard at the Campion School in Mumbai followed by studies in architecture and structural engineering at Cornell University.
He graduated with his bachelors degree in and joined the Tata Group in December of that same year. Tata's first job with the Group involved working with the Tata Steel division where he worked with the blue-collar employees shoveling stone and working with the furnaces.
With Tata Industries, Ratan Tata was able to transform the management and vision of the division and bring in significantly larger dividends. This renewed financial success helped bring the Tata Group to the New York Stock Exchange and gave the company even more international power and prestige. Ratan Tata continued to acquire different industries for the Tata Group, eventually purchasing the steel an aluminum producer, Corus Group as well as Jaguar and Land Rover brands from the Ford Company.
Ratan Tata lives a very private life in Mumbai, India. They have a better product profile than the rest: i. They have great management, hospitality and facilities provided by them to their customers. Client Profile Taj Hotels have a client profile consultation service provided wherein they diagnose the clientele needs and thus, with that information they try and provide the required facilities to their customers.
Generally, Taj concentrates on the Upper class of the society who can spend lavishly on the luxury provided.
Vision The Taj Group of Hotels commits itself to the overall improvement of the ecological environment, which we are all a part of. We recognize that we are not owners but caretakers of the Planet and owe it to our children and future generations of humankind. It is our endeavor not only to conserve and protect but also to renew and regenerate the environment in which we live and operate. Our commitment encompasses all actions related to our products, services, associates, partners, vendors and communities.
EARTH has received certification from Green Globe, the only worldwide environmental certification program for travel and tourism. We respect diversity of people, ideas, cultures and honor the value of individuals in a team. We believe in perfection to achieve excellence.
We continuously improve processes to surpass global benchmarks. We succeed by exceeding expectations of all stakeholders and protecting the interest of our shareholders and playing by the rules. We encourage innovation, embrace change and support growth through knowledge and learning. We accept responsibility and deliver on promises with a sense of urgency and agility.
We commit to improve the quality of life of the communities we serve and our concern for the environment by returning to society what we earn We recognize and respect each other in all interactions and set the example for our guests, business associates and colleagues. We encourage a fair environment that supports equal opportunity to attract, develop and retain the best talent and endeavor to have fun too.
One of our key priorities is to empower our people to deliver on our legacy of impeccable service. Four Steps of Service: 1. A warm and sincere welcome. Use the guest name, whenever possible. Fulfill guest needs and provide anticipatory service. Defect free products and services. Fond farewell using the guest name, whenever possible. We see Talent Management as the most important sustainable competitive advantage in the future.
You are an important member of the Taj family. We endeavor to select, retain and compensate the best talent in the industry. We reward and recognize quality customer care based upon individual and team performance.
We commit to providing you with opportunities for continuous learning and development. We abide by fair and just policies that ensure your well-being and that of your family, the community and the environment. We commit to regular and formal channels of communication, which nurture openness and transparency.
We strongly believe that you are the Taj. Tata Chairman R. Krishna Kumar Vice Chairman J. Bhabha N. Soonawala S. Kandhari K. Tata R. Krishna Kumar N. Soonawala Chairman R. Krishna Kumar Raymond N.
Tel: Fax: Email: shares. Website: www. Bickson Managing Director Anil P. Goel Sr. Vice President - Finance Ajoy K. Misra Sr. For over years, we have built our reputation on legendary properties, unparalleled facilities and impeccable service.
Spanning world-renowned landmarks, modern business hotels, idyllic beach resorts, authentic Rajput palaces and rustic safari lodges, each Taj hotel reinterprets the tradition of hospitality in a refreshingly modern way to create unique experiences and lifelong memories.
Taj also encompasses a unique set of iconic properties rooted in history and tradition that deliver truly unforgettable experiences. A collection of outstanding properties with strong heritage as hotels or palaces which offer something more than great physical product and exceptional service.
This group is defined by the emotional and unique equity of its iconic properties that are authentic, non- replicable with great potential to create memories and stories. Taj Exotica is our resort and spa brand found in the most exotic and relaxing locales of the world. The properties are defined by the privacy and intimacy they provide. The hotels are clearly differentiated by their product philosophy and service design. They are centered around high end accommodation, intimacy and an environment that allows its guest unrivalled comfort and privacy.
They are defined by a a sensibility of intimate design and by their varied and eclectic culinary experiences, impeccable service and authentic Indian Spa sanctuaries. Taj Safaris are wildlife lodges that allow travelers to experience the unparalleled beauty of the Indian jungle amidst luxurious surroundings. Taj Safaris provide guests with the ultimate, interpretive, wild life experience based on a proven sustainable ecotourism model.
Stylish interiors, innovative cuisine, hip bars, and a focus on technology set these properties apart. At the Gateway Hotel, we believe in keeping things simple. As travel often means more hassle than harmony, more stress than satisfaction, modern travelers are looking for smarter choices. Driven by our passion for perfection, we welcome our customers to a refreshingly enjoyable and hassle-free experience, anytime, everywhere. Offering the highest consistency in quality, service and style we set new standards and take the unwanted surprises out of traveling.
Our warm welcomes make our guests feel at home, away from home and our crisp and courteous service empowers them to get more done with greater effectiveness and control. And through our unrivalled network we provide service that is effortless, simple, never overwhelming, always warm. Ginger economy hotels is their revolutionary concept in hospitality for the value segment.
Intelligently designed facilities, consistency and affordability are hallmarks of this brand targeted at travelers who value simplicity and self-service. Corporate Information Domestic Subsidiaries 1. Tifco Holdings Limited 2. KTC Hotels Limited 3. United Hotels Limited 4. Roots Corporation Limited 6. Innovative Foods Limited 1. Taj International Hotels H. Limited 3. James Court Hotel Limited 4.
Chieftain Corporation NV 5. Taj International Hotels Limited 7. Samsara Properties Limited 8. Apex Hotel Management Services Pte. Benares Hotels Limited 3. Taj Air Limited 4. Piem Hotels Limited 5. Taj Trade and Transport Limited 6.
Taj Enterprises Limited 7. Taida Trading and Industries Limited 8. Inditravel Private Limited 9. Oriental Hotels Limited Taj Madurai Limited International 1. Taj Lanka Resorts Limited 2. Taj Madras Flight Kitchen Pvt. Taj Safaris Ltd. International 1. Taj Asia Limited 2. Taj Asia Thailand Ltd. The first prototype has been launched in June in Bangalore, with roll out being planned in a number of cities and towns subsequently.
In the long run, this segment will help in derisking the current revenue stream of the company. Brand Architecture IHCL is in the process of clearly defining the product and service standards in order to have consistency across properties under each brand. This will help in further enhancing the brand value of Taj. In the upscale segment, the properties are being relaunched to be at par with international level upscale hotels.
Service Excellence In the last few years IHCL has undertaken a number of steps to significantly enhance service levels to be in line with the best in class. IHCL has constantly benchmarked itself with the key international luxury chains and strived to raise the bar.
IHCL has taken a number of steps to provide highly personalized service to the discerning customer, including butler services in its luxury properties. In order to take care of the entire stay experience, IHCL has also completely revamped its Concierge services.
The Centers of Excellence have been strengthened considerably to train staff to meet the exacting standards of a truly luxury hotel.
The TBEM has been rolled out in all the three hotel divisions and will be rolled out to the international properties also. It is the primary and sole customer feedback system of the group. Till date, the system has clocked around 12, pieces of customer feedback. The feedback from all sources gets recorded and aggregated and analyzed to improve the service quality in areas of concern at each of the hotels. Feedback is not restricted to only guest difficulties complaints but also consists of compliments and suggestions.
The feedback would ultimately be used for product planning as well. IT initiatives From a situation in where there was limited IT application, Taj group has today achieved domestic leadership in deploying IT to leverage its competencies and is rapidly approaching benchmarks set by international highly regarded chains. The first three phases of implementation of the IT strategy included putting in place the physical infrastructure across the Taj Group and getting customer relationship applications to ride on this physical infrastructure, with a view to enhancing customer services through customer information and recognition systems and better inventory management.
Competition A Tata company shall fully strive for the establishment and support of a competitive, open market economy in India and abroad, and shall cooperate in efforts to promote the progressive and judicious liberalisation of trade and investment by a country. A Tata company shall market its products and services on its own merits and shall not make unfair and misleading statements about competitors' products and services. Any collection of competitive information shall be made only in the normal course of business and shall be obtained only through legally permitted sources and means.
Direct Competitors: 1. Oberoi Hotels 2. Oriental Hotels 3. ITC Welcomgroup 4. Hotel Leela etc. Potential Target market : The upper class of the society is targeted. Their fares or tariffs are high as the luxuries provided by them are also standard and 5-star. Thus, this is in context to the Indian branches of Taj Hotels. Weakness Taj hotels being such a big brand, has a lot of advantages but every big company faces some odds and so does Taj.
Thus, they loose a major part of their market share. Therefore, it proves to be a weakness some times, to be so popular. The Group is also engaged in flight catering, airport restaurants, travel and tour services, car rentals, project management and corporate air charters. Trident hotels are five-star hotels that have established a reputation for excellence and are acknowledged for offering quality and value.
These hotels combine state of the art facilities with dependable service in a caring environment, making them the ideal choice for business and leisure travellers. The last decade has witnessed the debut of new luxury Oberoi leisure hotels in India and abroad.
The Group is committed to employing the best environmental and ecological practices in technology, equipment and operational processes. The Oberoi Group also supports philanthropic activities that range from education to assistance for the mentally and physically challenged. The Group is also a keen contributor to the conservation of nature and of cultural heritage.
He was only six months old when his father died. Success and fortune did not, therefore, come easily to him. Initiative, resourcefulness and hard work, combined with the capability to face and overcome the most overwhelming odds can best characterise this phenomenal entrepreneur. Mohan Singh completed his primary education in Rawalpindi and moved to Lahore for his Bachelor's degree. Shortly thereafter, to flee the ravages of a virulent plague, he went to seek his fortune in Shimla, the summer capital of British India.
Arriving penniless, he found a job at a monthly salary of INR 50, as the front desk clerk at the Cecil Hotel. The diligence, enthusiasm and intelligence displayed by Mohan Singh impressed Mr. Grove, the manager of the hotel. A quick learner, Mohan Singh did not restrict his efforts to fulfilling the job description of a desk clerk but sought and shouldered additional responsibilities. A few years later, when a Mr. Clarke acquired a small hotel he asked Mr.
Oberoi to assist him. It was here, at Clarkes Hotel, that Mohan Singh gained first hand experience in all aspects of operating a hotel. Oberoi acquired his first property, The Clarkes Hotel, from his mentor by mortgaging his wife's jewellery and all his assets. Four years later, he signed a lease to take over operations of the five hundred rooms Grand Hotel in Calcutta that was on sale following a cholera epidemic. With his customary confidence and sheer determination to succeed, he was able to convert this hotel into a highly profitable business venture.
Over several years, Mr. In , Mr. Oberoi acquired controlling interest in AHI. He thus became the first Indian to run the country's largest and finest hotel chain. In the tumultuous years just prior to Indian independence, Mr. Oberoi met and intimately interacted with the would-be leaders of Free India, all of whom were, at one time or other, guests at his hotels. International Pioneer Having consolidated his early ventures, Mr.
Oberoi became the first Indian hotelier to enter into an agreement with an internationally renowned hotel chain, to open the first modem, five-star hotel in the country. The I-Con, as it became popularly known, offered facilities that no other hotel in the country matched and was India's first luxury hotel.
This achievement was enhanced with the opening of the storey Oberoi Sheraton in Bombay, in Oberoi was the first Indian to work in association with international chains to woo international travellers to India.
This enabled The Oberoi Hotels to significantly contribute to India's foreign exchange earnings. Another pioneering landmark was the establishment in of the prestigious Oberoi School of Hotel Management, recognised by the International Hotel Association in Paris. Considered India's premier institute, the school is now known as The Oberoi Centre of Learning and Development and continues to provide high quality professional training in hospitality management.
Other notable firsts were the decision to employ women in his hotels and to establish a chain of ancillary industries producing and supplying items like consumables and stationery to ensure the highest quality.
The Oberoi Group was also the first to start flight catering operations in India, in Oberoi realised that the hotel and hospitality business is greatly dependent on travel agents, a vital element in the distribution chain. Therefore, he decided to establish his own travel agency. With vision and imagination, Mr. It was, in fact, in the face of severe opposition that the State Government of Victoria awarded Mr. Oberoi the lease of The Windsor, a heritage building in Melbourne.
He personally supervised the restoration of the hotel to its original grandeur and later acquired it. The Oberoi Cecil in Shimla, built in the early 20th century, reopened in April after extensive and meticulous renovation.
Awards and Honours In , Mr. Oberoi was conferred the title of Rai Bahadur by the British Government in recognition of his services to the Crown.
Thereafter, Mr. Newsweek named him one of the Elite Winners of In , the Government of India accorded him the Padma Bhushan. Oberoi exported management expertise to Australia, Egypt and Singapore, where The Oberoi Group took charge of the management of existing luxury hotels.
Foundations of the Future Under Mr. Trident, Bandra Kurla, Mumbai is scheduled to open in He retained, until his death in May at the age of , a unique humility. There is comfort in knowing that whatever little I have achieved has also helped to raise the prestige of my country.
Oberoi is the son of late Rai Bahadur M. Oberoi, the founder of The Oberoi Group. Oberoi was educated in India, the United Kingdom and in Switzerland. In addition to providing leadership for the management of luxury hotels in several countries, Mr. Oberoi has been instrumental in pioneering the development of the new Oberoi hotels and resorts.
A key aspect of this is the development of hotels that reflect their environment. It is Mr. Recognising the importance of quality in hospitality management, Mr. Today, this institution is considered amongst the best in Asia. Oberoi is committed to the conservation of the environment. Oberoi is aware of the need to constantly promote quality in every segment of the hospitality industry.
Under his leadership, Oberoi Hotels and Resorts have received numerous international awards. The award was conferred in recognition of Mr. In recognition of his exceptional leadership and vision, the 6th International Hotels Investment Forum in Berlin honoured Mr.
Oberoi with the prestigious Lifetime Achievement Award in March In January , Mr. Oberoi was conferred a Special Award by the Department of Tourism, Government of India, in recognition of his contribution to the tourism sector. This award was given in recognition of Mr. Oberoi was also conferred the Lifetime Achievement Award at the CNBC TV 18 India Business Leader Awards for building a world-class hotel chain that caters to both luxury and business travellers and for shaping the hospitality industry of the country.
India Business Leader Awards, the Indian Edition of Asia Business Leader Awards, define and celebrate vision, the spirit of achievement and excellence in business leadership. In August , Mr. These awards honour new levels of excellence in design. Choose your contract.
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